PRIVACY POLICY
1. Introduction
Cooc Gas (“we”, “us”, “our”) is committed to safeguarding your privacy and personal data in compliance with the Nigeria Data Protection Regulation (NDPR). This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our technology-enabled Liquefied Petroleum Gas (LPG) ordering and delivery service (the “Service”).
By creating an account, accessing, or using the Service, you consent to the practices described in this Policy.
2. Information We Collect
We collect information to enable safe and smooth delivery of LPG. The data we may collect includes:
Personal Data
- Full name
- Phone number
- Email address
- Delivery address and location data
- Payment information
- Identity verification details (if required)
Service & Transaction Data
- Type of gas ordered, cylinder size, refill frequency
- Order history, delivery details, payment confirmations
- Communications such as feedback, support messages
Device & Usage Data
- IP address
- Device identifiers and OS
- Cookies and tracking tools to improve app performance
3. Purpose of Data Collection
Your data is used to:
- Create and manage your user account
- Process gas orders and schedule secure deliveries
- Verify your location for safety and accurate routing
- Enable and confirm electronic payments
- Enhance user experience and improve the Service
- Detect fraud and support safety compliance rules
- Contact you regarding updates, promotions, or support
We only collect data that is necessary for delivering and improving the Service.
4. Legal Basis for Processing
We process your information under lawful bases including:
- Performance of a contract (fulfilling your orders)
- Legal obligations (e.g., safety and regulatory requirements)
- Legitimate interest (improving service operations)
- Consent (marketing communication, if opted-in)
5. Data Sharing
We do not sell your data. We may share information with:
- Payment processors
- Delivery partners and logistics providers
- Technical service providers
- Regulatory or safety enforcement authorities where required
- Successor entities in case of company transfer
All partners operate under confidentiality and data protection obligations.
6. Data Security
We implement administrative, technical, and physical security safeguards to protect your data. While we strive for maximum security, no electronic storage or transmission method is completely secure.
7. User Rights Under NDPR
You have the right to:
- Access and request a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion where legally permissible
- Withdraw previously granted consent
- Object to marketing communications
- Report data misuse to Nigeria Data Protection Commission (NDPC)
To exercise your rights, contact us using the details below.
8. Data Retention
We retain your data for as long as your account remains active or as necessary to comply with legal, regulatory, and operational obligations.
9. Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect information from minors.
10. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be published with a revised “Last Updated” date.
11. Contact Information
Cooc Gas, operated by [Primestark Energy Limited]
Lagos, Nigeria
Email: primestarklimited@gmail.com
Phone: 09069921323